Return policy

Our 30 day warranty

We offer a 30 day exchange or refund guarantee. This 30 day window begins after an order has arrived with the customer. If your purchase does not match the description or is the item is defective, please contact us within 48 hours of receiving your order - we will make sure that all of your issues are resolved.

If you received the wrong item, please contact us within 48 hours of delivery. We will arrange to deliver the correct items or return all your payment.

For defective or faulty products, please take photos or videos and email us at info@thorviss.com we will replace or refund your purchase after confirmation.

PLEASE NOTE: This policy does not cover misuse, accidental damage, water damage, or any abuse of the purchased product.

Returns

What products are eligible for returns?

Products are accepted for credit or exchange within 30 days of purchase. All merchandise must be in perfect saleable condition, with the sales receipt. Exclusions apply, please note:

Personalized, altered, or engraved items are not eligible for return or exchange.
Certain limited edition and collaboration merchandise may be ineligible for a refund.

Please note we are not responsible for paying any customs charges (import duty or tax) on any returns. You will be responsible for all costs and charges associated with returning your order. We recommend you return your order via a tracked shipping method, or request a proof of postage receipt, as we cannot refund/exchange lost returns.

Orders sent back to the warehouse after the 30 day exchange or refund window has passed will be returned to the customer.

Refund Policy

We will refund your order to the original payment method once it has been processed at the warehouse.

Please be aware this can take 7-14 days after the order arriving. You will be notified once a refund has been made.
We are unable to refund purchases to a different payment method than the one used to purchase the items.

Returns & Refunds

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

In order to receive your refund please follow the steps below:
Products can only be returned if they are still in their original condition and packaging. Used products or products damaged by the customer will not be eligible for a refund.

Request your Return Authorization Number and by emailing info@thorviss.com with the detailed reason for return and pictures or a video of the product that supports your reason. Upon approval, you will receive the RA# and the address of the closest warehouse where you can mail the product you would like to return.

To assure your refund please use a trackable mail service, we will not be responsible for lost or missing packages. (You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Please make sure you send the item back as a gift as we don't cover customs fees for returns)

Upon the receipt of your package, your products will be examined and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.
There are certain situations where only partial refunds are granted (if applicable):

Any item not in its original condition is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery. Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at: info@thorviss.com

We DO NOT OFFER refunds while a product is in transit as it is already on the way to you. We understand this can be a long time, but it is worth the wait at the competitive prices we offer.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at: info@thorviss.com

Sale / Promotion items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Can I cancel my order after it has been placed?

Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. If you cancel your order BEFORE it has been processed and/or shipped, you will be assessed a 20% cancellation fee to cover restocking fees and the charges assessed to us for refunds by the credit card companies.

Invalid Reasons:

Buyer no longer wants the items - this is the most common example which we cannot honor if we want to continue offering great value at Thorviss. The buyer should make sure he or she wants to buy the items before submitting an order, not after.

After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.

Buyer found items cheaper somewhere else - Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.

Refund in cryptocurrencies

If your purchase was made with cryptocurrency, your refund will be issued in cryptocurrency that you used (Bitcoin, Ethereum, Dogecoin, Litecoin, Cash, DAI, or USDC) for the USD value of your purchase, less transportation, and insurance costs, less any applicable fees, including any cancellation fees.

Your refund will be converted from USD to cryptocurrency used based on an exchange rate at the time once your return is received and inspected. You acknowledge that if the value of cryptocurrency against USD has risen since the time of your purchase, you will receive less cryptocurrency than you paid at the time of purchase.